JORGE-BOTANA, Guillermo; OLMOS, Ricardo; BARROSO, Alejandro. Call Routing Based on a Combination of the Construction-Integration Model and Latent Semantic Analysis: A Full System. Informatica, [S. l.], v. 39, n. 1, 2015. Disponível em: https://puffbird.ijs.si/index.php/informatica/article/view/747. Acesso em: 23 jun. 2025.